What is that Perspective?

Honestly, it comes down to recognizing that the purpose of the VA C and P Exam is NOT to convince the doctor that your injury is service-connected but to let them conduct their exam and draw their conclusion. Ultimately, your current disability is or is not related to military service. Regardless of what the doctor says or what the VA Rater says, the limitations or symptoms are either related or not to your time in service.” Chris Attig Veterans Law Blog

A doctor’s opinion can’t change what is or is not. It’s just another piece in the puzzle of proof. And the C&P Exam is just another piece of that puzzle. It is not the only piece – but if we view it as such, we often make our claims harder than they should be. And we certainly make them more stressful.

 

Reprinted here with permission from Veterans Law Blog

1. Every C&P Exam has 2 Goals.

The first goal is to have the doctor confirm that your injury, disability, or limitations are related to your military service – to prove the Nexus Pillar – and/or to establish the degree you are disabled – the Impairment Pillar. 

The second goal is to draw out the “evidentiary gap” in your claim through a C&P exam. The evidentiary gap is the difference between what is IN the record and how the VA SEES what is in the record. If you are denied service connection, it is almost always because of an evidentiary gap. Rather than throwing a haystack at the RO and then yelling at the VA for not finding the needle – let the Examiner tell you what is missing by reading their opinion.

The key is NOT to provide excessive amounts of information in your C&P exam – keep your answers short and “make” the doctor get into your file to review the evidence. They tell you what is missing by what they focus hardest on. It is THEIR report which shows the evidentiary gap – not your statements in the C&P. This brings us to the next tip….

2. Answer only the questions the VA C and P examiner asks.

If the doc asks, “How are you doing,” and you throw the entire history of your claim at her over the next 15 minutes, what happens? She zones out. She doesn’t hear what you are saying and may find it hard to care about it. I get emails daily – some are 8-9 pages of micro-detailed histories of a VA Claim. It’s hard to read them. It’s hard to understand them. It’s hard to pick up the phone and call that person because I know I will get more facts I don’t need. Listen, I’m really good at doing this work, and while there are some real shit-bird doctors out there, there are some really good ones. They know how to call out the information they need to get the facts to understand the situation. So just answer the question you are asked – not the question you want to answer. But when you do answer the question, follow Tip #3

3. Keep it Simple and Basic.

Limit what you say to symptoms and limitations or nexus to brief statements. If you can’t answer the question “Why is your injury related to military service” in under 20 seconds, you are talking too much. Here’s a great example of how you might respond to a VA C&P Examiner’s question about nexus: “You should defer to my Claims File as that has my complete position on why my injury is related to my service….but, very generally…..  Because of the in-service injury to my right knee, I began to overcompensate. Now my left knee needs replacement.” or “I was raped in basic training, and during the rape, my attacker broke my jaw. I now cannot eat or swallow properly.” or “I was diagnosed with prostate cancer while in service.” The more you talk, the more ways an examiner has to deny your claim without ever looking at the file. The less you talk – the more direct and to the point you are – the more they have to read the file.

4. Be Polite and Courteous – and Know What the Examiner has to Deal With.

I’ve said it before – there are some real shit-bird docs in the VA system. There’s the examiner that comes into the room – grumbly and angry – and tells you that you have five minutes to tell your story. There’s the examiner that will hear something different than what you said – and twist your words to fit their medical theory. And there are the examiners that just plain don’t get it – they may not have the medical training needed to draw the conclusion they are being asked to draw. Even if you are a VA C&P Examiner reading this, I think you would agree that you can think of a colleague who is not doing what they are required to do.

Smile. Be pleasant and courteous. Know that even if this doctor concludes that there is no nexus between your military service and your condition, it will not be the end of the world. There are ways to “correct” a bad C&P Exam. 

Your C&P Examiner has a short time to talk to you. They will have 15-20 (or more) exams daily. Each exam will be for a Veteran with at least 750+ pages of records to comb through. These examiners have something in common – they work in an overburdened system that overloads them with information and gives them minutes to sort through it. Sometimes they will have to draw conclusions about complex conditions they are not trained to handle. And a good bit of the time, they will make mistakes. They will get it wrong.

It’s not the end of the world if they do. But what is essential – in the grand scheme of fixing this system – is that we treat every C&P Examiner with a modicum of courtesy and respect. Say hello. Smile. Be pleasant and courteous. Know that even if this doctor concludes that there is no nexus between your military service and your condition, it will not be the end of the world. There are ways to “correct” a bad C&P Exam. There are other types of opinions that you can use – like the Disability Benefits Questionnaire (DBQ).

Get their name, and talk to them about their background – and after the exam, write down thorough notes about what happened – good and bad – in the exam.  What did they test? What did they measure? What body parts did the doctor look at – and not look at.

Suppose you are going to legally attack a bad C&P Exam. In that case, you will need this information to challenge the methodology, measurements, and conclusions. And you won’t be able to do this if you start the exam on a sour note. So – above all – be courteous, civil, and concise.

5. Don’t Act Like a “Professional Claimant”. 

C&P Examiners do exams – dozens a day – every day for weeks on end. When you are exposed to this many Veterans, you start seeing patterns. Especially if you are a doctor trained to identify and analyze patterns of symptoms and limitations in a medical condition.

• Listen, C&P Examiners can spot the Professional Claimant a mile away. And if they see you as a Professional Claimant, it will taint the exam and the outcome of the exam.
• So resist using legalistic phrases, theories, and concepts.
• Talk like a human being – not a lawyer or a VSO.
• Tell the doctor about your symptoms. Your limitations.

Have a concise statement of why you think your disability and service are related. (Take a look at the first post in this series to get an example of how to put together such a concise statement).

And whatever you do, don’t go off on rants about the VA Process, complex legal theories, or past errors.

The system is screwed up – we all get that. But one VA C&P Examiner isn’t going to fix the whole system or remedy every past error in your case.

So keep it simple and basic: talk only about the symptoms and limitations of your disability, and have a one-sentence statement about nexus to tell the doctor when you are asked.

6. Do NOT Advocate – or Debate With – at your VA C and P Exam.

C&P Examiners are doctors – not lawyers and not judges. 

Don’t argue.

Though their opinion will carry some sway – a lot of sway – with the Rater in your claim, in the end, it is just an opinion.

Let them draw their opinion. If it is negative or doesn’t fit the facts, there are other doctors with other views that the Rater or BVA can balance and weigh to find the truth.

Do NOT try to prove your claim to the examiner. Most Veterans that try to prove their claim end up overwhelming the C&P Examiner with facts they may or may not be able to process at the moment. They will overload them with case law and legal language – much of which is irrelevant to the Doctor.

And remember – there is a mortal battle between doctors and lawyers. Since the first lawyer sued the first Doctor, they have always had a very cat-and-dog relationship (I say this somewhat “tongue in cheek”). If you start talking like a lawyer, you will shut that Doctor off from understanding your medical condition. I can guarantee that your Exam will end with a negative opinion.

Think about it in the context of your most recent job or profession – if someone walked in and started barking all this legalese while telling you how to do your job, what would your reaction be?

You’d feel bullied or attacked. You’d feel insulted and marginalized. You might zone out on the person talking and miss what they are trying to say. Or you might do whatever you had to to get that person out of your office, cubicle, or maintenance bay.

Nobody likes being bullied. So don’t advocate your claim to the C&P Examiner – it’s not the time and place to advocate for your claim.

It is the time to talk about symptoms and limitations – and to DRIVE the examiner back into your C-File and medical records to study the claim.

Rather than launch into the medical and legal theory of your claim, and spend 15 minutes forcing the C&P Examiner to “zone out,” why not push them to look at the records.

Consider this exchange:

Doctor: Tell me about your sleep apnea symptoms since you left the military.

Veteran: My medical records and claims file detail all of the symptoms – the many apneas throughout the night, my need for a CPAP, the daytime sleepiness problems from getting a good night’s sleep – but the bottom line is that since service, I wake up several times each night gasping for air, and the only relief I get is when I wear this CPAP machine.

You got your point across – succinctly. You pushed the examiner to look at the facts (if she doesn’t, that will be obvious in her decision). And you did it concisely and courteously.

The bottom line – the C&P Exam is not the time to be an advocate or a lawyer.

Keep your discussion limited to symptoms and limitations only, and your one-liner about why you think it is service-connected.

The bottom line – the C&P Exam is not the time to be an advocate or a lawyer.

Keep your discussion limited to symptoms and limitations only, and your one-liner about why you think it is service-connected.

7. Know What is “At Issue” in the VA C and P Exam.

In earlier tips, I told you to talk only about symptoms and limitations. If you have to, have a brief statement (20 seconds and 1 sentence) that explains why you think your condition is service-connected. But this begs the question – how do you know what will be discussed in your C&P exam? This comes back to understanding the 4 Pillars of a VA claim. 

Your C&P exam will invariably involve issues in only 2 of those pillars:

• Diagnosis, nexus (Pillar 2)
• Impairment rating (Pillar 3)

You can read about all 4 Pillars by clicking here. 

As you read the sample format below, think whether this kind of organization might help a VA Rater more easily understand your claim and – at least in my experience – empowers THEM  to issue a quicker decision for YOU. A. CONDITION: DIABETES. Pillar 1:  Eligibility as a Veteran I have shown that I am an eligible Veteran. Explain the details of how you became eligible, and cite to the page in your VA C-File that has the evidence PROVING that you are eligible. Pillar 2:  Service Connection I have shown that I am entitled to service-connection of my diabetes because I showed evidence of my high blood sugar in service, have provided a medical statement from the VA Medical Center showing that I have was diagnosed with Diabetes after my discharge, and have an expert medical opinion explaining how my Diabetes is at least as likely as not related to my military service. Again, be sure to cite to the page in your VA C-File that has the evidence PROVING that you are eligible.  It doesn’t matter whether you THINK you have proven service-connection. What does matter is that you provide EVIDENCE that you did prove each element. Pillar 3: Impairment Rating. I have attached a DBQ (Disability Benefits Questionnaire) from my VA Medical Center Doctor that shows the current state of my diabetes, and in comparison with 38 CFR Table 4 (Diagnostic Code 7913) I believe I am entitled to a 40% rating for my Diabetes. Pillar 4: Effective Date. It is my opinion that I am entitled to an effective date of [Choose the earliest date you think the law will support]. However, I will reserve my arguments about effective dates until after the VA Ratings Decision granting service-connection and a 40% Impairment Rating is issued.

Suppose your exam is for a condition that has not been service-connected. In that case, it is a good chance that it is either a “nexus” or a “diagnostic exam.”

Let’s talk about the diagnostic exam. Remember that the VA has a Duty to Assist?

While I always tell Veterans not to confuse the “Duty to Assist” with “Actual Assistance,.” There is one scenario where I think the VA does a good job of assisting Veterans in their claims.

That scenario arises if you have not yet had your medical condition diagnosed – in certain situations, the VA is required to send you for a Diagnostic Exam to diagnose your medical condition before a decision can be made about service connection or impairment rating. If, however, there is no reasonable possibility that the condition could be service-connected even if diagnosed, the VA does NOT have to send you for a Diagnostic Exam.

Suppose your exam is not a diagnostic exam. In that case, you can be sure that the doctor will want to talk to you about “nexus” and the “impairment rating” criteria.

So here’s what you should do – first, prepare your brief statement as to why you think your condition is related to military service – keep it short and sweet (see Post #1 for a great example) and remember that the goal is to force the Examiner into the C-File to study your medical and military service records.

Next, look up the rating criteria in 38 CFR Table 4 to determine what factors the doctor will want to know when deciding on your rating percentage.

Click here to learn how to find out what your Impairment Rating criteria are. Focus on these symptoms and limitations in your discussion.

Lastly, if you have enough time before your exam, prepare a summary of your medical records for the doctor to review – even if they already have the C-File.

I explain exactly how to do this in my Training package – How to File a VA Claim.

In that video, I will teach you how to assemble and organize the medical evidence that proves your claim for service connection by using my unique “VA Claim Map.“

It’s not hard to do, and it will help you keep your claim organized. Many doctors have really appreciated the summary of the claim that we sometimes send with our clients to C&P Exams.

8. If you talk about your condition, paint a picture.

When I tell my clients this tip, I tell them to think of “Toilet Bowls.” I had a client going in for a C&P Exam to re-evaluate the impairment rating on his knee condition. The prior VA Examiners had never considered the “instability” in his knee joint when low-balling his rating in the past. So we knew this exam would focus on the instability of the Veteran’s knee.

In our prep for the C&P exam, I asked my client to describe his knee instability. Here’s the story he told me.

“When I use the restroom at work, I cannot get off the toilet bowl without help. I tried but broke the toilet paper rack because it could not support my weight without breaking. I was lying on the floor in my own piss while my co-workers helped me stand up and get my pants on. I have this problem at home and in public restrooms everywhere – I cannot stand up off the toilet on my own because my knee is so weak and unstable.” 

That story is particularly effective in describing problems with knee stability. Why? Because the Veteran painted a picture that used a toilet bowl – and nobody can forget those visual images.

Now, I’m not saying to describe all your symptoms using a “Toilet Bowl” example. I am saying that you should paint a picture for the examiner of how the symptoms affect your daily life and work activities.

In a claim for aid & attendance, don’t say: “I need help getting dressed.” Instead, say: “My 16-year-old daughter has to help me zip my pants every morning because my Parkinson’s prevents my fingers from being able to work my own zipper.”

In a claim for PTSD rating, don’t say: “I have trouble getting along with co-workers.” Paint the picture, and say: “I spend 2 hours a day hiding in the bathroom at work on the floor of the accessible stall because I’m so scared of being around other people with my PTSD.” That’s not a picture – it’s just a statement that every other Veteran is probably telling the same examiner.

See what I’m saying?

Don’t state symptoms. Paint a picture.

But be careful – don’t embellish…everyone can spot someone engaging in self-serving hyperbole or exaggeration (you know the type – in the military, we called them “Bulls**t Artists”).

Just describe the problems your symptoms are giving you in your daily living and working activities by painting a picture of when and how often they surface.

9. Get the VA C and P Examiners name and a Copy of your C&P Exam.

I’ve shared this tip before – when the exam is done, ask the doctor for their business card or name if you can. Be friendly about it – not confrontational.

Why do you want to do this? Because the Veterans Court has said that unless you challenge a doctor’s credentials, you are allowing the VA to presume that the doctor was competent and the exam was adequate. So, get the doc’s name. Then read up on how to challenge the doctor’s credentials in a Notice of Disagreement if your C&P Exam returns adverse.

And then – I cannot stress this enough – get a copy of the C&P Exam. Before the Ratings Decision comes out if you can. Here’s how to get a copy of the C&P exam using the Freedom of Information Act (FOIA).

10. After the Exam – Write Down your Notes.

Take good notes at your C and P exam or regular VA appointment.

Ask your VA C&P exam question in our community forum

• You can post now and register later.
• If you have an account, sign in now to post with your account.
• Note: Your post will require moderator approval before it will be visible.

Related

• VA C&P Exam – Do’s and Don’ts
• Tips to help out with C&P Exams from a Veteran Service Representative
• VA.gov VA claim exam (C&P exam)
• MilitaryDisabilityMadeEasy: The C&P Exam
• Vet.Law 5 Tips For Preparing For Your VA C&P Exam