“Our employees are becoming very frustrated,” says Humbles. “I’ve had some that just say ‘I’m done,’ and leave because of the overwhelming workload. We need to fill these positions. You’ve even got employees using sick leave, saying, ‘I need a day to get some rest.'”
Humbles, who himself served in the Army for twenty years before coming to the VA hospital in 1994, says that the burden comes down on veterans: When he can’t find enough employees to fill positions, the staff members he does have must fill the gaps themselves. That can affect both the ability of the VA to see patients, leaving longer wait lists, and the quality of the treatment they receive.
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