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did they received or not & if so how long is the processing
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DId you mail them with tracking, drop them off, have a VSO do it, or use Ebenefits? Ebenefits is fastest- its timestamped and uploaded to your Efolder usually within 20-48 hours, but it takes the time stamp of when you clicked submit not when its actually uploaded from the server into the Efolder, so you don't lose a day or two.