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Veterans Health Administration

VA DISABILITY EXAMS: Improved Performance Analysis and Training Oversight Needed for Contracted Exams

What GAO Found The Veterans Benefits Administration (VBA) has limited information on whether contractors who conduct disability compensation medical exams are meeting the agency's quality and timeliness targets. VBA contracted examiners have completed a growing number of exams in recent years (see figure). VBA uses completed exam reports to help determine if a veteran should … [Read more...] about VA DISABILITY EXAMS: Improved Performance Analysis and Training Oversight Needed for Contracted Exams

VA: Actions Needed to Address Employee Misconduct Process and Ensure Accountability

Employee misconduct at VA's medical facilities can have serious consequences for veterans. We looked at how VA deals with employee misconduct and found several opportunities for improvement. For example: VA doesn't always maintain required files and documents for adjudication, suggesting that employees may not have received due process. VA officials found guilty of misconduct … [Read more...] about VA: Actions Needed to Address Employee Misconduct Process and Ensure Accountability

Unwarranted Medical Reexaminations for Disability Benefits VA OIG 17-04966-201

Why the OIG Did This Review The OIG conducted this review to determine whether Veterans Benefits Administration (VBA) employees required disabled veterans to submit to unwarranted medical reexaminations.1 VBA employees have authority to request reexaminations for veterans “whenever VA determines there is a need to verify either the continued existence or the current … [Read more...] about Unwarranted Medical Reexaminations for Disability Benefits VA OIG 17-04966-201

Audit of the Timeliness and Accuracy of Choice Payments Processed Through the Fee Basis Claims System – Dec 2017

This report covers the audit of payments made through VA’s Fee Basis Claims System (FBCS), encompassing claims paid via that payment process from November 1,  2014  through  September 30, 2016. A subsequent report will contain the results of an audit conducted to assess VA’s processing of payments through a “bulk payment” process during 2016 and 2017. The Executive Summary … [Read more...] about Audit of the Timeliness and Accuracy of Choice Payments Processed Through the Fee Basis Claims System – Dec 2017