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According to this website, VA lost documents electronically.
VA Lost Docs
Veteran issues
In part:
If documents got lost from August, 2015 through Dec. 2015, is it possible they got lost at other times as well?????
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VA lost documents
According to this website, VA lost documents electronically. https://www.veteran-disability-lawyer.com/blog/2016/05/05/VA-Lost-Docs.aspx In part: VA has mailed a development letter to claimants and private representatives (where there is one) affected by an "application defect" that occurred when uploading documents on both the VA's eBenefits and Stakeholder Enterprise Portal (SEP) sites.